How confident and capable are your customer-facing, front-line teams to support your disabled customers?
1 in 4 people in the UK have a disability. Your front-line teams will often be the first to interact with your disabled customers and those first interactions can determine an entire consumer experience that will either build trust and loyalty, or create barriers that lead to disengagement.
This webinar will explore the barriers disabled and neurodivergent customers, clients and service users face when interacting with staff and the reputational, commercial and ethical benefits to getting this right and offering a truly inclusive customer service.
Find out more and book a free place here, Business Disability Forum webinar
